We worked closely with CBHSSJB to support change management by conducting departmental and program level risk management and improving internal policy and procedures that align with organizational strategic direction and cultural safety benchmarks. We delivered targeted recommendations and supported implementation planning. Additionally we supported program development and service delivery enhancements by elaborating a robust care model framework that enhanced the quality of care provided to community members. By streamlining operations and aligning the organizational structure with their strategic objectives, we helped CBHSSJB optimize their resources and improve service outcomes.